After an evil hag shoves Giselle down a wishing well, she winds up from her animated paradise in Andalasia to the bustling streets of New York City in the real world. After rushing through several unhelpful citizens of the Big Apple, Giselle comes across a divorce attorney named Robert, who reluctantly takes her to his apartment, while his daughter Morgan is delighted to have a princess on board. Meanwhile, Queen Narissa (stepmother of Prince Edward), fearful that Giselle will assume her place to the royal throne, is desperate to put an end to the fair princess once and for all, bringing her bumbling servant Nathaniel in the process.